CPSC2003-09-26
CPSC, Segway LLC Announce Voluntary Recall to Upgrade Software on Segway™ Human Transporters
Segway LLC, of Manchester, New Hampshire
Hazard
Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can happen if the rider speeds up abruptly, encounters an obstacle or continues to ride, after receiving a low-battery alert.
Remedy
Call Segway LLC for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products. Riders are reminded that, even after the software upgrade, appropriate operating techniques, as described in Segway HT user materials, are essential to safety.
Sold at
Directly by Segway LLC and through certain dealers and resellers, from March 2002 through September 2003. Segway HTs have also been made available to the public by authorized rental agents.
Affected count
Approximately 6,000
Injuries reported
Segway LLC has received three reports of falls that may be related to this condition, including one report of a consumer who sustained a head injury requiring stitches.
Manufactured in
United States
Products
Segway "i Series" Human Transporters (HT)
Consumer contact
Call Segway LLC toll-free at 877-889-9020 between 8 am and 8 pm Monday through Friday (ET).
Official notice
https://www.cpsc.gov/Recalls/2003/CPSC-Segway-LLC-Announce-Voluntary-Recall-to-Upgrade-Software-on-Segway-Human-TransportersDon't want to check this manually?
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