CPSC2016-03-30
Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards
Panasonic, of Japan
Hazard
The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
Remedy
Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers can also perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only.
Sold at
Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 through January 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.
Affected count
About 91,000 (in addition, 10,000 were sold in Canada)
Injuries reported
The firm has received four reports of the battery packs overheating and melting. No injuries have been reported.
Manufactured in
China, Japan
Remedy type
Replace
Products
Panasonic battery packs used in Toshiba laptop computers
Consumer contact
Toshiba America Information Systems Inc. toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at www.us.toshiba.com and click on "Consumer Notices" under the Support heading at the bottom of the page or at http://go.toshiba.com/battery.
Official notice
https://www.cpsc.gov/Recalls/2016/Toshiba-Recalls-Laptop-Computer-Battery-PacksDon't want to check this manually?
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