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CPSC2016-09-20

Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards

Denon Electronics (USA) LLC, of Mahwah, N.J.

Product photos

Recalled Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs
Recalled Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs
Recalled Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs
Recalled Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs
HEOS, the model and serial numbers are located on bottom of base
HEOS, the model and serial numbers are located on bottom of base
HEOS Go Pack with speaker.
HEOS Go Pack with speaker.
Hazard

The battery can overheat, posing a fire and burn hazards

Remedy
Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.
Sold at
Best Buy (Magnolia), Brookstone and online at BestBuy.com and Amazon.com from May 2015 through June 2016 for about $100.
Affected count
About 3,400 (in addition, 240 were sold in Canada)
Injuries reported
None reported
Manufactured in
China
Remedy type
Replace
Products
HEOS 1 Go Pack rechargeable battery packs
Consumer contact
Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at https://usa.denon.com and click on "Product Recall Information" at the bottom of the page.

Official notice

https://www.cpsc.gov/Recalls/2016/Denon-Recalls-Rechargeable-Battery-Packs

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