CPSC2018-02-06
Tiffany & Co. Recalls Crystal Mugs Due to Burn and Laceration Hazards (Recall Alert)
STEKLARNA ROGAŠKA D.D., of Slovenia
Hazard
The mugs can crack or break when used with or exposed to hot liquids, posing burn and laceration hazards.
Remedy
Consumers should immediately stop using the recalled mugs and contact Tiffany & Co. for a full refund plus a $100 gift card. Consumers can return the mug for a refund and gift card through one of three options: 1) return the product to a local Tiffany & Co. store 2) return the mug using a pre-paid return shipping label provided by the firm or 3) contact Tiffany & Co. to dispatch a shipping carrier to the consumer's location to pick up the mug. If broken, do not attempt to return the mug. Carefully dispose of the glass and contact Tiffany & Co. for the refund and gift card. Tiffany is directly contacting consumers who purchased the recalled mugs.
Sold at
Tiffany & Co. stores, online at www.tiffany.com, in the Tiffany & Co. 2017 Home and Accessories catalog and through the "Tiffany For Business" sales channel in the U.S. from October 2017 through December 2017 for about $60.
Affected count
About 3,300
Injuries reported
Tiffany & Co. has received six reports of the mug breaking when hot liquid was poured into it. No injuries have been reported.
Manufactured in
Slovenia
Remedy type
Refund
Products
Wheat Leaf Crystal Mugs
Consumer contact
Tiffany & Co. at 800-843-3269 from 8 a.m. until midnight ET Monday through Friday, and 8 a.m. until 8 p.m. ET on weekends, or online at www.tiffany.com and click on Frequently Asked Questions for more information.
Official notice
https://www.cpsc.gov/Recalls/2018/Tiffany-Co-Recalls-Crystal-Mugs-Due-to-Burn-and-Laceration-Hazards-Recall-AlertDon't want to check this manually?
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