CPSC2020-06-17
Republic Wireless Recalls Relay Charging Cables Due to Overheating and Burn Hazards
Republic Wireless Inc., of Raleigh, North Carolina
Hazard
The charging cable can overheat and partially melt, posing a burn hazard.
Remedy
Consumers should immediately stop using the recalled charging cables and contact Republic Wireless for a free replacement charging cable. Republic Wireless is contacting consumers of affected products who have active accounts to provide free replacement cables. Customers who purchased a Relay device but do not currently have an active account can contact Republic Wireless to determine if they have an affected product and to obtain a free replacement.
Sold at
Relay devices packaged with recalled charging cables were sold at Relaygo.com, Target, and Amazon beginning in May 2018 for between $49 to $100. Individual recalled cables were sold on Relaygo.com for about $15.00 from May 2018 through May 2019.
Affected count
About 15,000
Injuries reported
Republic has received two reports of incidents of the charging cable overheating. No injuries have been reported.
Manufactured in
China
Remedy type
Replace
Products
Charging Cable for Relay Screenless Communication Devices
Consumer contact
By email at support@relaygo.com, online at www.relaygo.com/cableinfo or at www.relaygo.com and click on “Support Documentation” and then “Important Notice About Relay Charging Cables”, or call Republic Wireless toll-free at 833-832-0053.
Official notice
https://www.cpsc.gov/Recalls/2020/Republic-Wireless-Recalls-Relay-Charging-Cables-Due-to-Overheating-and-Burn-HazardsDon't want to check this manually?
We email you a Sunday digest of new federal recalls relevant to parents — free, no credit card. Or upgrade to as-it-happens alerts for the brands you actually own.
Get the Sunday Brief