CPSC2022-08-18
ASUS Computer International Recalls ASUS ROG Maximus Z690 Hero Motherboards Due to Fire and Burn Hazards
Lite-On Vietnam Co. Ltd. (Cong Ty Tnhh Lite On Vietnam), of Vietnam
Hazard
A capacitor on the motherboard was installed in a reverse position which can lead to a short circuit, overheating or melting, posing fire and burn hazards.
Remedy
Consumers should immediately stop using the recalled motherboard and visit https://www.asus.com/us/site/recalls for instruction on how to return the product for a free replacement, including shipping.
Sold at
Best Buy and Micro Center stores nationwide and online at Newegg and Amazon.com from October 2021 through December 2021 for about $600.
Affected count
About 10,000
Injuries reported
ASUS Computer International has received 10 reports of the motherboards overheating and melting. No injuries have been reported.
Manufactured in
Vietnam
Remedy type
Replace
Products
ASUS ROG Maximus Z690 Hero Motherboards
Consumer contact
ASUS Computer International toll-free at 888-363-1885 from 9 a.m. to 12 a.m. ET Monday through Friday, online at https://www.asus.com/us/site/recalls or https://www.asus.com/us/ and click on "Recalls" at the bottom of the page for more information.
Official notice
https://www.cpsc.gov/Recalls/2022/ASUS-Computer-International-Recalls-ASUS-ROG-Maximus-Z690-Hero-Motherboards-Due-to-Fire-and-Burn-HazardsDon't want to check this manually?
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