Ortal Recalls Gas Fireplaces Due to Fire Hazard

Consumers should immediately stop using the recalled fireplaces until they have been in contact with Ortal or their authorized Ortal dealer to determine whether their fireplace needs a retrofit plate. A retrofit plate will only be installed if the fireplace is positioned on a wooden base or floor. Ortal is directly contacting all known dealers, installers, distributors, homeowners, and any other individuals that purchased or installed the recalled products. Ortal will install a retrofit plate and provide an inspection free of charge to consumers.

Authorized dealers and professional installers nationwide from May 2016 through February 2020 for between $5,600 and $6,200.

About 400

The firm has received four reports of incorrect fireplace installation, all resulting in fires, causing property damage. No injuries have been reported.

Israel

Repair

Traditional 90 and Traditional 110 Gas Fireplaces

Ortal at 800-238-7000 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.ortalheat.com/productrecall or www.ortalheat.com and click on Product Recall for more information.