CPSC2024-02-21
Dynabook Americas Recalls 15.5 Million Toshiba Laptop AC Adapters Due to Burn and Fire Hazards
Dynabook Americas Inc., of Irvine, California (importer at the time of sale was Toshiba America Information Systems, Inc.)
Hazard
The laptop AC adapters can overheat and spark, posing burn and fire hazards.
Remedy
Consumers should immediately stop using the recalled AC adapters and contact Dynabook Americas for a free replacement AC adapter. Visit https://support.dynabook.com/axx2024 to identify if the AC adapter is part of the recall and for instructions on how to order a replacement. Consumers need to submit a photo of their AC adapter with the power cord cut and certify proper disposal to dba-acadapter2024@dynabook.com to receive a free replacement.
Sold at
Various stores nationwide and Toshiba.com from April 2008 through April 2014 with Toshiba brand laptop computers, or separately for between $25 and $75.
Affected count
About 15.5 million (In addition, about 1.3 million were sold in Canada)
Injuries reported
The firm has received 679 reports of the recalled AC adapters overheating or catching on fire, melting, and burning. This includes 43 reports of minor burn injuries.
Manufactured in
China
Remedy type
Replace
Products
Toshiba Laptop AC Adapters
Consumer contact
Dynabook at 800-457-7777 from 8 a.m. to 8 p.m. ET Monday through Friday, email at dba-acadapter2024@dynabook.com or online at https://support.dynabook.com/recall2024ax or at https://us.dynabook.com and click on "Recall Information" located on the bottom of the page for more information.
Official notice
https://www.cpsc.gov/Recalls/2024/Dynabook-Americas-Recalls-15-5-Million-Toshiba-Laptop-AC-Adapters-Due-to-Burn-and-Fire-HazardsDon't want to check this manually?
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