CPSC2024-11-14

woom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards

woom Bike USA LLC, of Austin, Texas
Hazard

The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazards.

Remedy
Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset. Consumers can use the online crank checker tool found at woom.com to determine if their bicycle is affected by the recall. Consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. Reimbursement in the way of a check will be issued for the consumer's crank replacement expense upon submission of the repair receipt. All known purchasers are being contacted directly by woom.
Sold at
Online exclusively at http://www.woom.com U.S. from September 2016 through October 2020 for between $500 and $900.
Affected count
About 2,500
Injuries reported
The firm has received five reports of the crank breaking, including one report of an injury to a child.
Manufactured in
Cambodia
Remedy type
Replace
Products
woom bicycles OFF 5, OFF AIR 5, OFF 6, OFF AIR 6, and ORIGINAL 6
Consumer contact
woom Bikes USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT, Monday through Friday, or email at productsafetyUS@woom.com, or online at https://faq.us.woombikes.com/category/88-recall-notice or www.woom.com/en_US/ and click on "Safety and Recalls" at the bottom of the page and to register for the recall using the online crank checker tool.

Official notice

https://www.cpsc.gov/Recalls/2025/woom-Bikes-USA-Recalls-Childrens-OFF-OFF-AIR-and-ORIGINAL-6-Bicycles-Due-to-Fall-and-Crash-Hazards

Don't want to check this manually?

We email you a Sunday digest of new federal recalls relevant to parents — free, no credit card. Or upgrade to as-it-happens alerts for the brands you actually own.

Get the Sunday Brief