CPSC2024-12-05
Anker Soundcore Lithium-Ion Battery Powered Bluetooth Speakers Recalled Due to Fire Hazard; Sold Exclusively on Amazon.com by Anker Innovations
Anker Innovations Limited, of Hong Kong
Hazard
The lithium-ion batteries in the recalled A3102 Anker Soundcore (black) and A3302 PowerConf S3 Bluetooth Speakers can overheat, posing a fire hazard.
Remedy
Consumers should immediately stop using the recalled speakers, and ensure they are powered off and are not connected to any external power source or charger. Visit Anker at https://support.anker.com/s/emailcontactus to verify the speaker's SN code and to fill out product recall information. Anker Innovations Limited will provide further instructions on how to obtain a replacement speaker free of charge. Because of the lithium-ion batteries, consumers should dispose of the speaker in accordance with local and state regulations and not in the trash.
Sold at
Exclusively online at Amazon.com from March 2023 through October 2023 for between $28 and $130.
Affected count
About 69,000 (In addition, about 9,764 were sold in Canada)
Injuries reported
The firm has received 33 reports of incidents involving the lithium-ion batteries in the speakers overheating, some of those involve incidents of smoking and small fires, including one minor burn injury in connection with an overheating unit.
Manufactured in
China
Remedy type
Replace
Products
Anker Soundcore (A3102) and PowerConf Bluetooth (A3302) Speakers
Consumer contact
Anker at 800-988-7973 from 9 a.m. to 5 p.m. PT Monday through Friday, email at support@anker.com, or online at https://support.anker.com/s/emailcontactus. A Live Chat function is also available at https://support.anker.com/s/contact-us, or go to https://www.anker.com/product-recalls or at www.anker.com and click on "Product Recalls" at the bottom of the page for more information.
Official notice
https://www.cpsc.gov/Recalls/2025/Anker-Soundcore-Lithium-Ion-Battery-Powered-Bluetooth-Speakers-Recalled-Due-to-Fire-Hazard-Sold-Exclusively-on-Amazon-com-by-Anker-InnovationsDon't want to check this manually?
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