CPSC
Tesla Recalls Powerwall 2 AC Battery Power Systems Due to Fire and Burn Hazards; Risk of Serious Injury or Death
The lithium-ion battery cells in certain Powerwall 2 systems can cause the unit to stop functioning during normal use, which can result in overheating and, in some cases, smoke or flame and can cause death or serious injury due to fire and burn hazards.
From the CPSC notice · Read the official notice ↗
What to do
- Consumers should ensure their Powerwall 2 system is online and check the Tesla App for a notification about whether their unit is included in the recall. Tesla has remotely discharged (or removed energy from the battery of) affected Powerwall 2 systems that are online, to prevent overheating, until the replacement is installed.
Is yours affected?
Compare your label or packaging with the recalled product.
- Product
- Certain Tesla Powerwall 2 AC Battery Power System
- Sold at
- Tesla.com/powerwall and through certified Tesla installers nationwide from November 2020 through December 2022 for about $8,000.
- Sold in
- Nationwide
- Made for
- All ages
Photos from the CPSC
Details
- Units affected
- About 10,500
- Injuries reported
- The firm has received 22 reports of overheating, including six reports of smoking and five reports of fire, resulting in minor property damage. No injuries have been reported.
- Illnesses reported
- None reported
- Fix
- Replace
- Manufactured in
- United States
- Company contact
- Tesla Support team by email at powerwallsupportna@tesla.com or toll-free at 877-961-7652 Monday through Friday 8 a.m. to 5 p.m. PT or online at https://tesla.com/support/energy/powerwall/own/powerwall-2-replacement or https://tesla.com and click on Energy, then select Support ? Powerwall ? Owners for more information.
- Recall number
- 26092
In the CPSC's words
- Description
- This recall involves certain Tesla Powerwall 2 units, fully-integrated AC battery systems used for energy storage for self-consumption, time-based control, and backup power. Model number "Powerwall 2" is printed on the nameplate label on the side of the unit.
- Hazard
- The lithium-ion battery cells in certain Powerwall 2 systems can cause the unit to stop functioning during normal use, which can result in overheating and, in some cases, smoke or flame and can cause death or serious injury due to fire and burn hazards.
- Remedy
- Consumers should ensure their Powerwall 2 system is online and check the Tesla App for a notification about whether their unit is included in the recall. Tesla has remotely discharged (or removed energy from the battery of) affected Powerwall 2 systems that are online, to prevent overheating, until the replacement is installed.