Moderate riskCPSC
Urban Arrow FamilyNext Pro e-bikes recalled for buckle latch risk
The buckle on the cargo area bench of these e-bikes can fail to fully latch, which could allow children to fall or shift unsafely during riding. Gazelle USA has received three reports of buckles not latching properly, though no injuries have been reported yet.
From the CPSC notice · Read the official notice ↗
What to do
- Stop using the e-bike immediately if you have children in the cargo area
- Contact Gazelle USA to schedule a free repair at an authorized dealership
- A technician will replace the buckle and repair the bench assembly
Is yours affected?
Compare your label or packaging with the recalled product.
- Product
- Urban Arrow FamilyNext Pro Cargo E-Bikes
- Sold at
- Individual specialty stores from March 2025 through December 2025 for about $9,000.
- Sold in
- Nationwide
- Made for
- All ages
- On our parents list
- Because it can endanger children at home.
Photos from the CPSC
Details
- Units affected
- About 320
- Injuries reported
- The firm has received three reports of buckles not fully latching. No injuries have been reported.
- Illnesses reported
- None reported
- Fix
- Repair
- Manufactured in
- Vietnam
- Company contact
- Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at service.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on "Product Recalls" at the bottom of the page for more information.
- Recall number
- 26236
In the CPSC's words
- Description
- This recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes with Fidlock buckles. The recalled bicycle comes in one size and comes in green and black. The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle is 105" in length and 28" wide. "Urban Arrow" is imprinted on the bottom of the cargo box.
- Hazard
- The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.
- Remedy
- Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location.