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CPSC2026-02-26PHYSICAL HAZARD

Dupray Neat Steam Cleaner recalled for boiler rupture and burn hazard risk

Dupray
BURNLACERATIONNationwide distribution

Stop using Dupray Neat Steam Cleaner immediately

Dupray Neat Steam Cleaners can rupture if overfilled or if the pressure release valve malfunctions, potentially spraying hot steam and causing burns or serious injuries. The company has received 15 reports of boiler ruptures, including four reports of burns, bruises, lacerations, and a broken wrist.

  • Stop using the steam cleaner right away.
  • Check the batch code on the bottom of your unit (codes 0118-01 through 0425-05 are affected).
  • Go to dupray.com for a free replacement safety boiler cap and eligibility instructions.
  • Install the new cap using the simple screw-on design provided.

Product photos

Recalled Dupray Neat Steam Cleaner
Recalled Dupray Neat Steam Cleaner
Recalled Dupray Neat Steam Cleaner accessory set
Recalled Dupray Neat Steam Cleaner accessory set
Recalled and Free Replacement Safety Boiler Cap
Recalled and Free Replacement Safety Boiler Cap
The Model Number and Batch/Date Numbers are located on the rating label, which can be found on the bottom of the cleaner
The Model Number and Batch/Date Numbers are located on the rating label, which can be found on the bottom of the cleaner
Hazard

The steam cleaner's boiler can rupture if it is overfilled, corroded and the pressure release valve malfunctions, posing risk of burn hazards or serious injury to users or bystanders.

Remedy
Consumers should stop using the recalled steam cleaner immediately and go to dupray.com for instructions on receiving a free replacement safety boiler cap. Consumers will need their batch code, which is found on the bottom of the cleaner, to determine eligibility for the recall. The new safety cap is quick and easy to install with a simple screw-on design.
Sold at
Online at dupray.com and in stores and online at Home Depot, Lowe's, Macy's, Walmart, Amazon.com and other retailers nationwide from April 2018 through December 2025 for about $150.
Affected count
About 651,145 (In addition, about 96,530 were sold in Canada)
Injuries reported
The firm has received 15 reports of boiler ruptures, including four reports of minor burns, bruises, lacerations, and a broken wrist, and at least seven reports of minor property damage.
Manufactured in
China
Remedy type
Repair
Products
Dupray Neat Steam Cleaners
Consumer contact
Dupray USA toll-free at 800 881-8482 from 7 a.m. to 6 p.m. ET Monday through Friday, recall@dupray.com or online at www.dupray.com/recall, or go to www.dupray.com and click on the "Neat™ Steam Cleaner Recall" banner at the top of the page.

Official notice

https://www.cpsc.gov/Recalls/2026/Dupray-USA-Recalls-Neat-Steam-Cleaners-Due-to-Risk-of-Burn-Hazards-or-Serious-Injury

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