Serious riskCPSC
Dupray Neat steam cleaners recalled for boiler rupture risk
Dupray Neat Steam Cleaners can rupture if overfilled or if the pressure release valve malfunctions, potentially spraying hot steam and causing burns or serious injuries. The company has received 15 reports of boiler ruptures, including four reports of burns, bruises, lacerations, and a broken wrist.
From the CPSC notice · Read the official notice ↗
What to do
- Stop using the steam cleaner right away.
- Check the batch code on the bottom of your unit (codes 0118-01 through 0425-05 are affected).
- Go to dupray.com for a free replacement safety boiler cap and eligibility instructions.
- Install the new cap using the simple screw-on design provided.
Is yours affected?
Compare your label or packaging with the recalled product.
- Product
- Dupray Neat Steam Cleaners
- Sold at
- Online at dupray.com and in stores and online at Home Depot, Lowe's, Macy's, Walmart, Amazon.com and other retailers nationwide from April 2018 through December 2025 for about $150.
- Sold in
- Nationwide
- Made for
- All ages
Photos from the CPSC
Details
- Units affected
- About 651,145 (In addition, about 96,530 were sold in Canada)
- Injuries reported
- The firm has received 15 reports of boiler ruptures, including four reports of minor burns, bruises, lacerations, and a broken wrist, and at least seven reports of minor property damage.
- Illnesses reported
- Yes
- Fix
- Repair
- Manufactured in
- China
- Company contact
- Dupray USA toll-free at 800 881-8482 from 7 a.m. to 6 p.m. ET Monday through Friday, recall@dupray.com or online at www.dupray.com/recall, or go to www.dupray.com and click on the "Neat™ Steam Cleaner Recall" banner at the top of the page.
- Recall number
- 26283
In the CPSC's words
- Description
- This recall involves the portable Dupray Neat Steam Cleaner. It is designed to clean, detail, sanitize, and deodorize household surfaces. The cleaner comes with a white base connected to a black flexible hose. The Model Number is DUP020WNA. Batch/Date Code 0118-01 through 0425-05 are on the rating label located on the bottom of the cleaner. The cleaner includes an accessory set that comes with various brushes, tools, a Velcro pad and dust cloths.
- Hazard
- The steam cleaner's boiler can rupture if it is overfilled, corroded and the pressure release valve malfunctions, posing risk of burn hazards or serious injury to users or bystanders.
- Remedy
- Consumers should stop using the recalled steam cleaner immediately and go to dupray.com for instructions on receiving a free replacement safety boiler cap. Consumers will need their batch code, which is found on the bottom of the cleaner, to determine eligibility for the recall. The new safety cap is quick and easy to install with a simple screw-on design.