FDA-Device2026-07-29Class IIPROCESSING DEFECT

Kent Imaging SnapshotGLO wound imaging device recalled for battery charging failure

OTHERNationwide distributionMedical devices

What this means

The SnapshotGLO device's software cannot recognize when its battery has fully discharged into a low-power shipping mode. When this happens, the device will not resume charging when plugged in and becomes temporarily unusable until the issue is corrected.

Contact Kent Imaging if your device fails to charge after full discharge.
Do not attempt to force charging or disassemble the device.

The agency's original wording

Hazard

The software controlling the wound imaging device's battery charging circuit was not designed to recognize and recover a battery that has fully discharged into a low-power "shipping mode." When this occurs, an affected device will not resume charging when reconnected to power and becomes temporarily unusable/ unavailable for wound imaging until corrected.

Intended for

Adults

Illnesses reported

None reported

Sold states

US Nationwide distribution in the states of PA, IA, FL, TX, GA, NV, CA, UT, IN, DC, KS, IL, TN, AR, AZ.

Affected count

Manufactured in

1210 8 St Sw Suite 300, N/A, Calgary, N/A, Canada

Products

SnapshotGLO Wound Imaging Device, Model KB100, KB100AA.

Official notice

https://www.accessdata.fda.gov/scripts/ires/index.cfm?Product=Z-2775-2026

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