Kent Imaging SnapshotGLO wound imaging device recalled for battery charging failure
The SnapshotGLO device's software cannot recognize when its battery has fully discharged into a low-power shipping mode. When this happens, the device will not resume charging when plugged in and becomes temporarily unusable until the issue is corrected.
From the FDA notice · Read the official notice ↗
What to do
- Contact Kent Imaging if your device fails to charge after full discharge.
- Do not attempt to force charging or disassemble the device.
Is yours affected?
Compare your label or packaging with the recalled product.
- Product
- SnapshotGLO Wound Imaging Device, Model KB100, KB100AA.
- Sold in
- Nationwide
- Made for
- All ages (under 100 years)
Details
- Units affected
- 77
- Illnesses reported
- None reported
- Manufactured in
- 1210 8 St Sw Suite 300, N/A, Calgary, N/A, Canada
- Classification
- Class II
- Recall number
- Z-2775-2026
In the FDA's words
- Description
- SnapshotGLO Wound Imaging Device, Model KB100, KB100AA. The software controlling the wound imaging device's battery charging circuit was not designed to recognize and recover a battery that has fully discharged into a low-power "shipping mode." When this occurs, an affected device will not resume charging when reconnected to power and becomes temporarily unusable/ unavailable for wound imaging until corrected. UDI-DI: B376KB1000, Software Revisions v4.2.0 and v4.1.3 Distribution: US Nationwide distribution in the states of PA, IA, FL, TX, GA, NV, CA, UT, IN, DC, KS, IL, TN, AR, AZ. Affected quantity: 77
- Hazard
- The software controlling the wound imaging device's battery charging circuit was not designed to recognize and recover a battery that has fully discharged into a low-power "shipping mode." When this occurs, an affected device will not resume charging when reconnected to power and becomes temporarily unusable/ unavailable for wound imaging until corrected.