Serious riskCPSC
Residential Elevators StrikeLock door locks recalled for fall risk
Residential Elevators' StrikeLock hoistway door locking device can fail to prevent the elevator cab from moving while the landing door is open. This can cause people to fall or be struck, resulting in serious injury or death. About 450 residential elevators installed since April 2024 are affected.
From the CPSC notice · Read the official notice ↗
What to do
- Stop using your residential elevator immediately if it has a StrikeLock hoistway door locking device installed
- Contact Residential Elevators or your local elevator dealer to confirm whether your system uses this device
- Schedule a free repair by calling Residential Elevators or your dealer to have the device fixed
Is yours affected?
Compare your label or packaging with the recalled product.
- Product
- Residential Elevators StrikeLock Hoistway Door Locking Device
- Sold at
- Residential Elevators and authorized elevator dealers nationwide from April 2024 through March 2026 for about $1,000.
- Sold in
- Nationwide
- Made for
- All ages
Photos from the CPSC
Details
- Units affected
- About 450
- Injuries reported
- None reported
- Illnesses reported
- None reported
- Fix
- Repair
- Manufactured in
- United States
- Company contact
- Residential Elevators toll-free at 800-832-2004 from 8 a.m. to 5 p.m. ET Monday through Friday, email at StrikeLock@Residentialelevators.com, or online at www.residentialelevators.com/recall-information/strikelock-locking-device or www.residentialelevators.com and click on "Recall Information" at the bottom of the page for more information.
- Recall number
- 26450
In the CPSC's words
- Description
- This recall involves the StrikeLock hoistway door locking device, used to secure a residential elevator hoistway landing door. The product is silver in color. The door locking device is installed into the landing door jamb and looks similar to a standard door latch plate.
- Hazard
- The elevator's StrikeLock hoistway door locking device can allow the elevator cab to move with a landing door open, posing a risk of serious injury or death due to fall and injury hazards.
- Remedy
- Consumers should immediately stop using the residential elevator systems where StrikeLock hoistway door locking devices are installed and contact Residential Elevators or the local elevator dealer that installed their residential elevator system to schedule a free repair of their StrikeLock hoistway door locking devices. Consumers should contact Residential Elevators or the local elevator dealer that installed their residential elevator system if they are uncertain whether their residential elevator has a StrikeLock hoistway door locking device installed.