CPSC2026-04-30PHYSICAL HAZARD
Residential Elevators StrikeLock hoistway door locking device recalled for fall and injury hazard
Stop using affected residential elevators immediately
Residential Elevators' StrikeLock hoistway door locking device can fail to prevent the elevator cab from moving while the landing door is open. This can cause people to fall or be struck, resulting in serious injury or death. About 450 residential elevators installed since April 2024 are affected.
- Stop using your residential elevator immediately if it has a StrikeLock hoistway door locking device installed
- Contact Residential Elevators or your local elevator dealer to confirm whether your system uses this device
- Schedule a free repair by calling Residential Elevators or your dealer to have the device fixed
Product photos
Hazard
The elevator's StrikeLock hoistway door locking device can allow the elevator cab to move with a landing door open, posing a risk of serious injury or death due to fall and injury hazards.
Remedy
Consumers should immediately stop using the residential elevator systems where StrikeLock hoistway door locking devices are installed and contact Residential Elevators or the local elevator dealer that installed their residential elevator system to schedule a free repair of their StrikeLock hoistway door locking devices. Consumers should contact Residential Elevators or the local elevator dealer that installed their residential elevator system if they are uncertain whether their residential elevator has a StrikeLock hoistway door locking device installed.
Sold at
Residential Elevators and authorized elevator dealers nationwide from April 2024 through March 2026 for about $1,000.
Affected count
About 450
Injuries reported
None reported
Manufactured in
United States
Remedy type
Repair
Products
Residential Elevators StrikeLock Hoistway Door Locking Device
Consumer contact
Residential Elevators toll-free at 800-832-2004 from 8 a.m. to 5 p.m. ET Monday through Friday, email at StrikeLock@Residentialelevators.com, or online at www.residentialelevators.com/recall-information/strikelock-locking-device or www.residentialelevators.com and click on "Recall Information" at the bottom of the page for more information.
Official notice
https://www.cpsc.gov/Recalls/2026/Residential-Elevators-Recalls-Elevator-StrikeLock-Hoistway-Door-Locking-Device-Due-to-Risk-of-Serious-Injury-or-Death-from-Fall-and-Injury-HazardsDon't want to check this manually?
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