Serious riskCPSC
BenQ GV31 portable projector recalled for lithium-ion battery fire and burn hazard
The rechargeable lithium-ion battery in BenQ GV31 portable projectors can overheat, creating a risk of fire and burns. BenQ has received three reports of overheating, including one case of hand burns. About 1,249 projectors are affected in the U.S.
From the CPSC notice · Read the official notice ↗
What to do
- Stop using the projector immediately.
- Register at https://www.benq.com/en-us/support/gv31recall.html for a free battery repair or replacement projector.
- Do not throw the projector in trash, curbside recycling, or battery recycling boxes — contact your local hazardous waste collection center for proper disposal instructions.
Is yours affected?
Compare your label or packaging with the recalled product.
- Product
- BenQ GV31 Portable Projectors
- Sold at
- Online at BenQ Store, BenQ INFTY lab, Iconic Micro, Memory Express and Amazon.com from July 2023 through May 2026 for between $500 and $600.
- Sold in
- Nationwide
- Made for
- Adults
Photos from the CPSC
Details
- Units affected
- About 1,249 (In addition, about 240 were sold in Canada)
- Injuries reported
- The firm has received three reports of the projector overheating, including one incident resulting in burns on hands.
- Illnesses reported
- Yes
- Fix
- Repair
- Manufactured in
- China
- Company contact
- BenQ toll-free at 866-600-2367 from 8:30 a.m. to 5:30 p.m. CT Monday through Friday, email GV31recall@benq.com, or online https://www.benq.com/en-us/support/gv31recall.html or www.benq.com, and click on "Recalls" at the top of the page for more information.
- Recall number
- 26647
In the CPSC's words
- Description
- This recall involves BenQ-branded portable projectors, model GV31. The white, circular projectors measure about 5.2 inches by 8 inches by 7.5 inches; weigh about 3.7 pounds and are powered by a rechargeable lithium-ion battery. The projectors sit on a gray base and have a built-in speaker, a carrying strap, a lens and control buttons at the top. They were shipped with a remote control. The brand name and model number are printed on the label on the underside of the projector's gray base.
- Hazard
- The recalled projectors' lithium-ion battery can overheat, posing a risk of serious injury or death from fire and burn hazards.
- Remedy
- Consumers should stop using the projectors immediately and contact BenQ for a free battery repair or replacement projector, including shipping. Consumers will be asked to register at https://www.benq.com/en-us/support/gv31recall.html and receive a prepaid label and package to return the recalled product. Note: Do not throw this recalled projector with lithium-ion battery in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.