Serious riskCPSC
NTI and HTP gas boilers recalled for fire and carbon monoxide risk
Ariston Canada, formerly NTI Boilers, is recalling certain NTI and HTP gas boilers. A cracked condensate dish can let unburned gas build up inside the sealed cabinet, and if that gas ignites, the front cover can suddenly come off. The company has received 34 reports of the dish breaking, including three reports of the cover detaching, and one technician was seriously injured.
From the CPSC notice · Read the official notice ↗
What to do
- Stop using the recalled boiler right away.
- Contact Ariston to schedule a free repair by a certified technician.
- If you must keep using the boiler before the repair, make sure working smoke and carbon monoxide alarms are installed in your home.
Is yours affected?
Compare your label or packaging with the recalled product.
- Product
- NTI and HTP residential gas boilers
- Sold at
- Sold At: Independent heating and plumbing contractors and wholesale distributors nationwide from May 2021 through July 2026 for between $3,200 and $7,700.
- Sold in
- Nationwide
- Made for
- Adults
Photos from the CPSC
Details
- Units affected
- 4,726 (In addition, 2,261 were sold in Canada)
- Injuries reported
- The firm has received 34 reported incidents of the condensate dish breaking, including three reports of the front cover detaching from the boiler. In one reported incident the technician servicing the boiler sustained a broken jaw.
- Illnesses reported
- Yes
- Fix
- Repair
- Manufactured in
- Canada
- Company contact
- Ariston at 800-688-2575 from 7 a.m. to 8 p.m. ET Monday through Friday, email at VCexchanger@ariston.com or online at https://ntiboilers.com/safety-recalls or www.ntiboilers.com and click on “RECALLS” at the top of the page or https://htproducts.com/safety-notice.html or www.htproducts.com and click on “URGENT RECALL” at the top of the page for more information.
- Recall number
- 27051
In the CPSC's words
- Description
- This recall involves NTI brand residential gas boilers in the FTVN and TFTN model series, and HTP brand residential gas boilers in the EFTU model series. The NTI FTVN and TFTN series boilers are gray, while the HTP EFTU (Elite Fire Tube Ultra) boilers are black. The boilers are metal, rectangular units and have either NTI or HTP printed on the front. The model serial number can be found on the rating plate, located on the left-hand side of the boiler. The following models and serial number ranges are included in this recall:
- Hazard
- The condensate dish inside the boiler can crack during a delayed ignition, allowing unburned gas to build up inside the sealed cabinet. If the gas ignites, the front cover can suddenly detach, posing a risk of serious injury or death from fire, carbon monoxide (CO) poisoning, and impact hazards.
- Remedy
- Consumers should stop using the recalled boilers immediately and contact Ariston to schedule a free repair by a certified technician. Consumers who must continue using the boiler while awaiting repair should have working smoke and carbon monoxide alarms in their homes.