Serious riskCPSC
Joolz Aer2 car seat adapters recalled for fall hazard risk
Joolz Aer2 Car Seat Adapters can fail to attach properly to Joolz Aer2 strollers, allowing the car seat to fall. The company has received one report of the adapters detaching. No injuries have been reported so far.
From the CPSC notice · Read the official notice ↗
What to do
- Stop using the adapters immediately and detach them from your stroller.
- Locate the product identifier starting with NL311 on the inside of the adapter to confirm you have the recalled model.
- Register for a refund at http://joolzcarseatadapter.expertinquiry.com.
- Return the adapter set using the prepaid shipping label provided to receive a full refund.
Is yours affected?
Compare your label or packaging with the recalled product.
- Product
- Joolz Aer2 Car Seat Adapters for Joolz Aer 2 Stroller
- Sold at
- Bloomingdale's, Nordstrom, and specialty stores nationwide, and online at www.joolz.com, www.bloomingdales.com, www.nordstrom.com, and www.amazon.com from June 2025 to May 2026 for about $50.
- Sold in
- Nationwide
- Made for
- Infants (under 3 years)
Photos from the CPSC
Details
- Units affected
- About 3,840 (In addition, about 148 were sold in Canada)
- Injuries reported
- The firm has received one report of the car seat adapters detaching from the strollers. No injuries have been reported.
- Illnesses reported
- None reported
- Fix
- Refund
- Manufactured in
- China
- Company contact
- Joolz Customer Service Team toll-free at 888-943-4889 from 8 a.m. to 5 p.m. ET Monday through Friday or online at http://joolzcarseatadapter.expertinquiry.com or www.joolz.com and click "Product Recalls" at the bottom of the page for more information.
- Recall number
- 26568
In the CPSC's words
- Description
- This recall involves the Aer2 Car Seat Adapters for Joolz Aer2 Strollers. The adapters are designed to transfer the car seat from a car to the stroller. The black adapters are sold in a set of two and are made of plastic. They are sold as accessories. Only the car seat adapters are involved in the recall; the stroller is not involved in the recall. A product identifier starting with NL311 can be found on the inside of the adapter.
- Hazard
- The recalled car seat adapters can fail to properly attach to the stroller, which may allow the car seat to fall, posing a risk of serious injury from a fall hazard.
- Remedy
- Consumers should stop using the Joolz Aer2 Car Seat Adapters immediately, detach them from the stroller and go to http://joolzcarseatadapter.expertinquiry.com to register for a full refund. The firm will provide a video on how to remove the Joolz Aer2 Car Seat Adapters from the stroller. Consumers must return the recalled adapter sets using the prepaid shipping label to receive a refund. Full refunds will be reimbursed via an electronic payment method or a virtual prepaid gift card to use anywhere.