Securitas Healthcare Arial 900 MHz Call Station recalled for battery alert firmware failure
What this means
A firmware issue in certain Securitas Healthcare Arial 900 MHz call stations (Model CSK200-900) may prevent them from sending low battery warnings to the wireless system. This means the device could lose power without giving you advance notice. The affected units were sold between January 1, 2023 and June 26, 2024.
- Check if your Arial call station serial number is listed in the recall notice
- Contact Securitas Healthcare for instructions on a firmware update or replacement
- Manually check your call station battery status regularly until it is updated or replaced
- Do not rely solely on the low battery alert feature until the device has been corrected
The agency's original wording
Securitas Healthcare has become aware of a firmware issue in the Call Stations in the Affected Lots that may cause Call Stations in the Affected Lots to (1) not transmit a low battery alert to the Arial Wireless Emergency Call System prior to battery failure, or (2) not transmit a low battery alert to the Arial Wireless Emergency Call system at least seven (7) days prior to the battery failing.
Official notice
https://www.accessdata.fda.gov/scripts/ires/index.cfm?Product=Z-1031-2026Want us to check the next one for you?
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