FDA-Device2026-01-14Class IIPROCESSING DEFECT

Securitas Healthcare Arial 900 MHz Call Station recalled for battery alert firmware failure

OTHERNationwide distribution

Check your Securitas Healthcare call station

Securitas Healthcare identified a firmware problem in certain Arial 900 MHz Call Station units (Model CSK200-900MR, Firmware 1.6.3) sold between January 2023 and June 2024. The affected units may fail to send a low battery alert to the wireless system before the battery dies, or may not send the alert at least 7 days in advance as designed. This could leave the call station without power when someone needs to use it.

Check if your Arial Call Station serial number matches the affected list (search your device for the serial number starting with '000CCC0E')
Contact Securitas Healthcare to confirm if your unit is affected and obtain a firmware update
Do not rely solely on your call station until the firmware has been updated

Hazard

Securitas Healthcare has become aware of a firmware issue in the Call Stations in the Affected Lots that may cause Call Stations in the Affected Lots to (1) not transmit a low battery alert to the Arial Wireless Emergency Call System prior to battery failure, or (2) not transmit a low battery alert to the Arial Wireless Emergency Call system at least seven (7) days prior to the battery failing.

Sold states

Worldwide distribution -US Nationwide and the country of Canada.

Affected count

1898 units

Manufactured in

4600 Vine St, Lincoln, NE, United States

Products

Arial 900 MHz Call Station, Model Number CSK200-900MR, with Firmware version: 1.6.3

Official notice

https://www.accessdata.fda.gov/scripts/ires/index.cfm?Product=Z-1032-2026

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