Recall Weekly
Moderate riskFDA DeviceClass II

Quantum Outback wheelchair software recalled for possible fall risk

Reminder pop-up messages may appear on the Quantum Outback powered wheelchair when the "Remind Me Later" option is selected. If this happens while the wheelchair is being driven, it may perform an unexpected park brake stop, which may result in a fall or injury. If it happens while the wheelchair is not being driven, the control system may crash and remain in pre-operational mode.

From the FDA notice · Read the official notice ↗

What to do

  1. Check whether your Quantum Outback is running software version 2.0.11.
  2. Contact Pride Mobility Products Corp. about the update to version 2.0.13. The notice doesn't say how to get the update, so ask Pride Mobility or the provider who supplied your wheelchair.
Official notice ↗

Is yours affected?

Compare your label or packaging with the recalled product.

Product
Brand Name: Quantum Rehab Product Name: Quantum Outback Model/Catalog Number: Quantum Outback Software Version: 2.0.11, new version: 2.0.13 Product Description: Wheelchair, Powered (ITI), 890.3860 Component: Controller
Sold in
Nationwide
Made for
All ages

This recall covers 10 products — see all of them.

Details

Units affected
1102
Illnesses reported
None reported
Manufactured in
401 York Ave, Duryea, PA, United States
Classification
Class II
Recall number
Z-2842-2026

In the FDA's words

Description
Brand Name: Quantum Rehab Product Name: Quantum Outback Model/Catalog Number: Quantum Outback Software Version: 2.0.11, new version: 2.0.13 Product Description: Wheelchair, Powered (ITI), 890.3860 Component: Controller If the "Remind Me Later" option is selected for user reminders, reminder pop-up messages may appear while the wheelchair is in use. If this occurs while driving the wheelchair, the wheelchair may perform an unexpected park brake stop, which may result in fall or injury. If this occurs while not driving the wheelchair, the control system may crash and remain in pre-operational mode. Lot Code: Quantum Outback 0060650920024*0 K112815 D143578 41875 ITI Distribution: Worldwide - US Nationwide distribution including in the states of AZ, NJ, PA, OK, CO, IN, AR, KS, CT, MD, WI, TX, FL, WA, NY, MO, LA, UT, OR, VA, RI, CA, TN, MN, KY, NV, GA, WV, IL, OH, SC, WY, AL, MI, ME, NC, SD, DE, MA, NE, ND, IA, NH, NM, MT, ID, MS, DC, AK and the countries of Canada and Australia. Affected quantity: 1102
Hazard
If the "Remind Me Later" option is selected for user reminders, reminder pop-up messages may appear while the wheelchair is in use. If this occurs while driving the wheelchair, the wheelchair may perform an unexpected park brake stop, which may result in fall or injury. If this occurs while not driving the wheelchair, the control system may crash and remain in pre-operational mode.

10 products in this recall

Quantum Rehab power wheelchairs recalled for unexpected brake stop risk

Quantum Rehab is recalling 10 powered wheelchair models and controller products, including Quantum 4Front 2, Quantum Outback, Q6 Edge 3 Stretto and Quantum Rival. If the "Remind Me Later" option is selected for user reminders, reminder pop-ups may appear during use. While driving, this may cause an unexpected park brake stop that could result in a fall or injury; while not driving, the control system may crash and stay in pre-operational mode.

The agency lists each product separately. Check every one you might have.

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