Recall Weekly
Moderate riskFDA DeviceClass II

Quantum Rehab R-TRAK wheelchair recalled for possible sudden stops

Quantum Rehab R-TRAK powered wheelchairs running controller software version 2.0.11 may show reminder pop-ups if the "Remind Me Later" option is selected. If a pop-up appears while the wheelchair is being driven, it may make an unexpected park brake stop, which may result in a fall or injury. If it appears while the wheelchair is not being driven, the control system may crash and stay in pre-operational mode. No injuries have been reported.

From the FDA notice · Read the official notice ↗

What to do

  1. Check the controller software version; the affected version is 2.0.11, and the new version is 2.0.13.
  2. Contact Quantum Rehab or Pride Mobility Products Corp. about the software update to version 2.0.13.
  3. The notice doesn't say how to get the update at no cost; ask Quantum Rehab or your wheelchair provider.
Official notice ↗

Is yours affected?

Compare your label or packaging with the recalled product.

Product
Brand Name: Quantum Rehab Product Name: R-TRAK Model/Catalog Number: R-TRAK Software Version: 2.0.11, new version: 2.0.13 Product Description: Wheelchair, Powered (ITI), 890.3860 Component: Controller
Sold in
Nationwide
Made for
Adults (0 months and older)

This recall covers 10 products — see all of them.

Details

Units affected
1102
Illnesses reported
None reported
Manufactured in
401 York Ave, Duryea, PA, United States
Classification
Class II
Recall number
Z-2844-2026

In the FDA's words

Description
Brand Name: Quantum Rehab Product Name: R-TRAK Model/Catalog Number: R-TRAK Software Version: 2.0.11, new version: 2.0.13 Product Description: Wheelchair, Powered (ITI), 890.3860 Component: Controller If the "Remind Me Later" option is selected for user reminders, reminder pop-up messages may appear while the wheelchair is in use. If this occurs while driving the wheelchair, the wheelchair may perform an unexpected park brake stop, which may result in fall or injury. If this occurs while not driving the wheelchair, the control system may crash and remain in pre-operational mode. Lot Code: R-TRAK 0060650920022*6 K011993 D049085 41875 ITI Distribution: Worldwide - US Nationwide distribution including in the states of AZ, NJ, PA, OK, CO, IN, AR, KS, CT, MD, WI, TX, FL, WA, NY, MO, LA, UT, OR, VA, RI, CA, TN, MN, KY, NV, GA, WV, IL, OH, SC, WY, AL, MI, ME, NC, SD, DE, MA, NE, ND, IA, NH, NM, MT, ID, MS, DC, AK and the countries of Canada and Australia. Affected quantity: 1102
Hazard
If the "Remind Me Later" option is selected for user reminders, reminder pop-up messages may appear while the wheelchair is in use. If this occurs while driving the wheelchair, the wheelchair may perform an unexpected park brake stop, which may result in fall or injury. If this occurs while not driving the wheelchair, the control system may crash and remain in pre-operational mode.

10 products in this recall

Quantum Rehab power wheelchairs recalled for unexpected brake stop risk

Quantum Rehab is recalling 10 powered wheelchair models and controller products, including Quantum 4Front 2, Quantum Outback, Q6 Edge 3 Stretto and Quantum Rival. If the "Remind Me Later" option is selected for user reminders, reminder pop-ups may appear during use. While driving, this may cause an unexpected park brake stop that could result in a fall or injury; while not driving, the control system may crash and stay in pre-operational mode.

The agency lists each product separately. Check every one you might have.

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